The Customer Credit Memo is used to post a credit to a customer's account. 

The documents begins with a Customer Invoice Lookup to locate the invoice to credit. The Customer Credit Memo can be used as long as the referenced Customer Invoice is fully approved and open.

When entering a credit line on the Customer Credit Memo document:

• Only enter quantity or price; do not enter both.
• The number entered in the Quantity or Price field is the number to reduce the invoice by.

Routing:

1. Document routes to the Fiscal Officers
2. any applicable Organization Review hierarchies for review and approval.