A number of situations and requirements may result in a hold placed on your student account and records.
Many departments on campus can place holds on a student’s account.
Below is a list of holds that Student Accounting may use to indicate issues with your account. To find out if you have any holds on your account please visit MyUCDavis.
Financial Hold | Description | How to Resolve |
|---|---|---|
| ZA | Holds registration and diploma This hold indicates you have an amount past due on your student account or a recent payment was returned from the bank. | If an amount is past due, you must pay the amount owed to bring your account current. *Release of the hold is subject to our past due hold release policy. |
| ZD | Holds registrations and diploma This hold indicates that one or more of your institutional loans serviced by Heartland ECSI (not a Federal Direct Loan) is past due. | You can access your account, make a payment and determine entitlement eligibility (deferment/forbearance) online at Heartland ECSI or by contacting ECSI directly at (888) 549-3274. If one or more of your loan accounts is more than 5 months past due, those accounts will have been sent to one of our contracted collection agencies and will no longer be visible on the Heartland ECSI website. Contact Student Accounting at (530) 752-3646 or email [email protected] if you have questions regarding your loan status. *Release of the hold is subject to our past due hold release policy. |
| ZF | Holds registration and diploma This hold indicates that exit counseling is required for one or more institutional loans. | Login to your Heartland ECSI account and complete the outstanding exit requirement in the documents section of each outstanding UC Davis loan. Holds are released within two business days after the requirement has been completed. NOTE: If the hold start date is prior to 7/31/2017, please contact the Student Accounting Office ([email protected] or 530-752-5870) for more information on how to complete the requirement. |
| ZL | Low value hold This hold indicates you have an amount past due on your student account | This is for current registered students only with a past due balance below $100. *Release of the hold is subject to our past due hold release policy. |
| ZN | Block Check Payments Permanently | Account with five or more returned check payments (echeck or paper) will automatically and permanently have the check payment option revoke on their Aggie Bill. Future payments must be paid with guarantee funds. |
| ZP | Holds transcripts There are either missing or incomplete documents in your loan file. | These documents will be provided by the Financial Aid office. The hold will indicate the phone number for the person in Financial Aid you will need to contact to resolve this requirement. |
| ZR | Holds registration and diploma | Account is seriously past due and has been referred to an outside collection agency and may be reported to the credit bureaus. For questions regarding this hold you may also call (530) 752-3646 or email [email protected]. |
| ZS | Holds registration, diploma and future sponsorships applied to your account This hold indicates your sponsor hasn’t paid your tuition for a prior term. | Contact your sponsor to submit payment to the university for your outstanding tuition. For questions about this hold, contact: [email protected] |
| ZT | Holds registration and transcripts. Each year, all qualified non-resident aliens will receive an email regarding the necessity of updating their immigration and tax status via the GLACIER system. | Please follow the instructions provided in the email to get the hold released. Additional information on Glacier and how to complete your record online is available at GLACIER. |
| ZU | Holds registration and diploma. Indicates an amount is owed on your student account that is no longer being actively billed. | You will need to contact our office by emailing [email protected] or calling (530)752-3646 for further information regarding your account. |
| ZX | Holds block credit card payments permanently | Account with five or more returned credit card payments will automatically and permanently have the credit card payment revoke on Aggie Bill. |
| ZZ | Holds registration and ability to make e-check payments on Aggie Bill This hold is the result of at least three returned electronic payment transactions (echecks) via Aggie Bill. | If the transaction was rejected by the bank, payment must be made with guaranteed funds for the hold to be removed. If the transaction was rejected by the bank due to human error/incorrect banking information being entered multiple times, the student will need to contact Student Accounting so that our office can guide the student to being able to successfully complete the online transaction. *Release of the hold is subject to our past due hold release policy. |
Note: Any account with five or more return electronic check payments due to insufficient funds will automatically and permanently have the electronic check payment option on their Aggie Bill revoked as well as barring acceptance of personal checks on campus.